Privacy Policy

Information We Process

We process only the information necessary to deliver your stay experience:

• Reservation data — your name, check-in and check-out dates, and apartment assignment, as provided by the booking platform (Hotelizer) when you make a reservation.
• Session data — a secure cookie that verifies you are an authorised guest. No password or account is created by you.
• Usage analytics — anonymised visit data collected via Google Analytics (page views, session duration). No personal identifiers are included.

We do not collect payment information, device identifiers, or location data.

How We Use Your Information

• To display your reservation details, door code, and WiFi credentials.
• To enable smart home controls (air conditioning) for your apartment.
• To authenticate your session and prevent unauthorised access.
• To improve the app experience through aggregated, anonymised analytics.

Data Storage & Security

Reservation data is stored in MongoDB Atlas, hosted in the European Union. The app is hosted on Vercel, with servers in the EU region. Your session is managed via an encrypted cookie that expires when you close the browser or after 30 days.

Reservation data is retained for the duration of your stay and deleted within 12 months of check-out.

Third-Party Services

• Google Analytics — anonymised usage analytics. Google Privacy Policy
• Tawk.to — live chat support. Messages you send via chat may be stored by Tawk.to. Tawk.to Privacy Policy
• Vercel — application hosting and edge delivery.
• MongoDB Atlas — cloud database (EU region).

Your Rights

Under the GDPR you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

Contact

Koasis Boutique Apartments
Kos Town, Kos Island, Greece
info@koasis.gr